A manufacturer and a seller of electrical products, which has an expanded multi-brand range of products, needed to develop and implement a comprehensive service for working with wholesale customers.
TASKS: integrate CRM and accounting system, company management needs a transparent control process, the application should be processed immediately after filling, it is necessary to shorten the applications response period.
RESULT:
a unique solution for automating the customer service has been developed.
- Improved quality of application management,
- "Impossible" requests were cut off, which led to a reduction in labor costs and freeing up the time of sales managers,
- Customers were able to work remotely with the customer's products without waiting for the Manager's reaction.
COST OF DEVELOPMENT: 2 500 000 rubles
TIME: 9 monthes
ADMINISTRATION: 80 000 rubles per month