Advantages

PROCESSES ROBOT AUTOMATION
ESTABLISHMENT OF A FREE CUSTOMER COMMUNICATION CHANNEL
OPPORTUNITIES FOR ADDITIONAL EARNINGS

Customer service problems:

  • When the loyalty system is used, customers are notified of points earned or discounts through paid messages
  • The customer cannot view his purchase history
  • Interaction with the customer is possible only during the visit or his calls to the seller's company
  • Customers are afraid to transfer personal information through sellers, non-centralized

Problem solving

  • Communication – all communication with the customers occurs within one Ekspa CS system
  • Loyalty system – the customer can always view his current level or the current earned points
  • Notifications – the customer can receive notifications directly from the customer support program, there is no fee for this service
  • Speed – all changes made by the parent company in its accounting system regarding the distributor are displayed in Ekspa CS
  • Packaged software
  • 220 000 rubles
  • License
  • Individual solution
  • from 528 000 rubles
  • Determined according to the Requirement Specification
  • Cloud solution
  • Public solution
  • up to 100 000 customers
  • 13 750 rubles per month
  • up to 200 000 customers
  • 27 500 rubles per month
  • Private solution
  • The terms are specified individually